Shipping Policy

Last updated: September 11, 2026

Pre-orders and processing

Certain Obsession Watches products are offered on a pre-order basis and are not available for immediate dispatch.

The estimated dispatch window applicable to each pre-order will be clearly displayed on the relevant product page before purchase. The dispatch window shown when the order is placed will apply to that order.

Estimated delivery time

After an order has been dispatched, estimated delivery normally takes 6–12 business days, depending on the destination.

This delivery estimate begins after dispatch and does not include the pre-order production or processing period.

Delivery times are estimates and are not guaranteed. Customs processing, local carriers, public holidays, weather conditions, peak periods and other events outside our reasonable control may cause delays.

Shipping destinations and costs

We ship to the countries and regions available during checkout.

Any shipping charge collected by us will be displayed before the order is completed.

Tracking

When tracking is available, customers will receive a shipping confirmation containing their tracking information after the order has been dispatched.

Tracking information may require several business days to become active after dispatch.

Customs, duties and import taxes

Depending on the destination, an order may be subject to customs duties, import taxes or other charges imposed by local authorities.

Unless checkout specifically states that duties and import taxes are included, these charges are not collected by Obsession Watches and may be the customer’s responsibility.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at theobsessionwatches@gmail.com. Once fulfillment has begun or the order has been dispatched, we may be unable to change the address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it is resent.

Lost, damaged or delayed orders

Where we arrange shipment, the risk of loss or damage remains with us until the order is received by the customer or a person designated by the customer, except where applicable law provides otherwise.

If your order is significantly delayed, arrives damaged or appears to be lost, contact us at theobsessionwatches@gmail.com with your order number and any relevant photographs, videos or tracking information.

Any optional shipping-protection service offered at checkout does not remove mandatory rights relating to orders lost or damaged before delivery.

Contact

For questions about shipping or delivery, contact us at:

theobsessionwatches@gmail.com