Last updated: September 11, 2026

Return and Refund Policy

We want you to be completely satisfied with your purchase. You may request a return within 30 days of receiving your order.

Return eligibility

To qualify for a return, the item must be returned in the same condition in which it was received: unworn, unused, undamaged and complete with its original packaging, accessories and any included materials. Proof of purchase is also required.

This condition does not limit any mandatory consumer rights that may apply in your country.

To request a return, contact us at theobsessionwatches@gmail.com before sending the item.

If your return is accepted, we will provide the return address and instructions. Products returned without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs when returning an unwanted item. We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of untracked returns.

If the item is defective, damaged or incorrect, we will cover or reimburse reasonable return shipping costs.

Original shipping charges and optional shipping upgrades are non-refundable, except where required by law or when the return is caused by our error.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or different from what you ordered.

Please include your order number and clear photographs or videos showing the issue. We will review the claim and arrange an appropriate solution, which may include replacement, repair or refund.

This policy does not limit any mandatory legal warranty or consumer rights.

Pre-orders and made-to-order products

Pre-orders are charged when the order is placed. The estimated shipping window is displayed on the product page and may also appear in your order confirmation.

If the estimated shipping window changes materially, we will contact affected customers with updated information.

You may request an order cancellation before fulfillment begins. If the parcel has already entered fulfillment or has been dispatched, we might be unable to stop the shipment, but your applicable return rights remain available after delivery.

A standard product manufactured as part of a pre-order is not automatically treated as a personalized item.

Non-returnable items

The following items cannot be returned, except when defective or where mandatory law provides otherwise:

• Gift cards;

• Products specifically personalized or manufactured according to an individual customer’s specifications;

• Items returned incomplete, damaged through misuse or showing signs of wear beyond what is reasonably necessary to inspect them.

Discounted and promotional items remain covered by this return policy unless they are clearly identified as final sale and such an exclusion is permitted by applicable law.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order after the return has been accepted.

If you received an incorrect or defective item, contact us before placing another order so that we can arrange the appropriate solution.

European Union right of withdrawal

Customers located in the European Union have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact us at theobsessionwatches@gmail.com within the 14-day period. The goods must then be returned within 14 days of notifying us.

Customers are responsible for return shipping costs unless the product is defective, incorrect or applicable law requires otherwise.

For a valid withdrawal, we will refund the product price and the cost of the least expensive standard outbound delivery option offered, if delivery was charged. Additional costs for upgraded or express delivery are not refundable.

We may withhold the refund until we receive the returned goods or proof that they have been sent. A deduction may be made for any reduction in value caused by handling beyond what is necessary to inspect the product.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to display the refund.

If more than 15 business days have passed since we approved your refund, contact us at theobsessionwatches@gmail.com.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. Once an order has entered fulfillment or has been dispatched, we may be unable to modify the address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order is sent again. Any resolution will remain subject to applicable consumer law.

Contact

For return or refund questions, contact us at:

theobsessionwatches@gmail.com